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May 04, 2011

Coming to BlogWorld NYC: The Lessons of Failure

By David Griner on May 04, 2011

Fail streeet

What can we learn from abject failure? Quite a bit, actually.

If you'll be at BlogWorld & New Media Expo in New York City later this month, I hope you can join me and my co-presenter Dave Peck for our discussion, "FAIL: Social Media Disasters, and What We Can Learn From Them.

BlogWorld-Logo Dave and I had a great turnout at last October's BlogWorld in Las Vegas, where we presented a series of social media case studies called "Like It Or Spike It." This time around, we're focusing on social media marketing mishaps.

But don't expect our talk on May 24 to be filled with finger-pointing and mockery. Instead, we'll focus on how each case could have been handled differently and what the brand learned from the experience.

These days, people are quick to hurl condescension at companies that stumble in social media, but the critics are often — let's be frank — armchair observers who have never been entrusted with the responsibilities of representing a brand online.

It's easy to point out someone else's mistakes without ever taking any risks of your own. As veteran social media strategists, Dave and I have been in the trenches with marketers and PR reps. Our goal at BlogWorld is to show that, far from shaming our problem-plagued peers, we should instead be thanking them for being the first into the fray.

David Griner is the Director of Digital Content for Luckie and Company and contributing editor for Adweek’s blog, AdFreak.com. You can reach him by e-mail or on Twitter.

Photo credit: Chris Daniel on Flickr.

February 07, 2011

How to design for social media: An up-to-date tutorial.

By David Griner on February 07, 2011

I'm no designer, to be sure, but the design limitations of social media seem to come up a whole lot in my life. So I decided to put together an updated set of specs and examples for how businesses can brand their presence on Facebook, Twitter and YouTube.

Take a look, and definitely share your own thoughts and examples in the comments:

Big thanks to Jeremy Flint for inviting me to speak at the Internet Professionals Society of Alabama, where I debuted this presentation last week.

And a huge thanks to the brilliant Valeria Maltoni of ConversationAgent.com, whose blog post on "How social media is like sharecropping" has (obviously) stuck with me for a year and half.

David Griner is a social media strategist for Luckie and Company and contributing editor for Adweek’s blog, AdFreak.com. You can reach him by e-mail or on Twitter.

October 17, 2010

Is it time for conferences to do away with panels?

By David Griner on October 17, 2010

Panel

Author's note: This is the second in a series of three posts reflecting on BlogWorld 2010, where I was a presenter and an attendee. You can read the first post here.

If there’s one thing you can expect at a conference these days other than awkwardly large nametags and a one-hour wait at Starbucks, it’s this: a legion of panel presentations.

I’ve attended them, sat on them, moderated them, and earnestly enjoyed quite a few. But it was at this year’s BlogWorld that I decided the panel must die so the presentation can live.

I blame Nancy Duarte. Her fantastic new book, Resonante, is dedicated to the simple premise that great presentations create a powerful bond between the speaker and audience — and then use that bond to change how they see the world around them.

“You have to set a course, and that means developing the right content. The destination you define can serve as a guide. Every bit of content you share should propel the audience toward that destination. Keep in mind that a presentation is designed to transport the audience from one location to another.”

That’s a tall order, I know, but it’s one that the very nature of panel presentations makes impossible to achieve.

Think for a moment about TED, the inspiring lecture series whose videos have been passed around by millions of passionate viewers. Think of the TED videos you’ve watched, posted on your blog or sent to your friends and colleagues.

How many were panels?

Here’s the problem: Watching a panel presentation is like eating appetizers for dinner. It does the trick, but not in a truly satisfying way.

Now let me stop briefly to say that I’ve seen some really incredible panels lately, and I'd never want to see them abolished altogether. Many left me feeling educated, inspired or motivated. But they all left me wanting more.

I also understand the financial allure of panels. In a tight conference timeline, it’s a great way to pack in lots of talent and diverse opinions. And panelists are less likely to demand hefty speaker fees than highly skilled presenters. But is the resulting value really worth the efficiency?

Great moderators and outgoing panelists can definitely help make up for the shortcomings of the panel format. At BlogWorld, one of the most well-received presentations was a panel on Digital Crisis Communication, featuring Ford’s Scott Monty alongside fellow PR veterans Dallas Lawrence and Shel Holtz and moderated by the infinitely likable Valeria Maltoni.

However, I believe this panel worked in spite of its format, not because of it. With all the panelists essentially in agreement, any one of them could have presented compellingly on the topic absolutely solo — giving them time to feature case studies and real-world takeaways in depth.

Ditching panels would be a tremendous sacrifice for event planners. It shortens your speaker list (always a major draw for the pricier conferences) and reduces the number of influential luminaries who could be tweeting and blogging about their upcoming presentation at your event.

But I’d argue that panels should at least become the exception instead of the norm. In the long run, I believe it’s a shift that would leave audiences feeling more inspired by the topics being presented — and more inspired to tell their friends when tickets go on sale next year.

David Griner is a social media strategist for Luckie and Company and contributing editor for Adweek’s blog, AdFreak.com. You can reach him by e-mail or on Twitter.

Photo credit: Grant Hutchinson on Flickr

September 30, 2010

Going to BlogWorld? Don't miss 'Like It Or Spike It'

By David Griner on September 30, 2010

Cover_LikeIt

If you're one of the 4,000 digital savants coming out to BlogWorld in Las Vegas (Oct. 14-16), you might want to swing by my session, "Like It or Spike It: A Hard Look at Social Media Case Studies" at 1:30 p.m. Thursday.

I'll be co-presenting with Dave Peck, a veteran social media strategist currently working with the Xerox-funded project Meshin, described as "the first ever semantic Outlook sidebar." Be sure to check it out to learn more.

At BlogWorld, we'll be walking through several recent and relatively unknown case studies — so don't expect the same old stuff. There might be a little overlap with my recent presentation alongside Dan Shust at Internet Retailer, but much of it will be fresh and ripe for the nitpicking.

Hope to see you there. Even if you can't make it to our session, be sure to stop me in the hall and give me the secret Social Path handshake. Also, please take a moment to teach me the secret Social Path handshake.

David Griner is a social media strategist for Luckie and Company and contributing editor for Adweek’s blog, AdFreak.com. You can reach him by e-mail or on Twitter.

August 11, 2010

Voting has begun for SxSW topics, including ours.

By David Griner on August 11, 2010

Sxsw logo

The massive South by Southwest Interactive festival is still a good seven months way, but organizers are already crowdsourcing the decision on which panels to include in the March 2011 event.

I try not to ask many favors of my friends, colleagues and fellow social media enthusiasts, but I would definitely appreciate your support in the form of a thumbs-up for my presentation with Dan Shust of Resource Interactive.

Pp_voting_open_front_3 Our proposed topic is "Your Social Media Campaign Sucks. (And yours doesn't.)" This would be a sexier, updated version of our recent case study presentation at the Internet Retailer Conference, where we had a great response from a crowd of about 4,000.

To vote for us or any other potential panels, just create a Panel Picker account and then start sharing your feedback. You can click here to show your support for me and Dan

Here are some handy links to ours a few other presentations that, in my opinion, might be worth your vote:

David Griner and Dan Shust: "Your Social Media Campaign Sucks. (And yours doesn't.)"

Keri Maijala: "9 1/2 Months: My Affair with Content Strategy Consulting "

Leigh Householder: “Turn Your Head and Click: Practicing Digital Medicine"

Jeannie Walters: "X Marks the Spot: Mapping the Customer Experience"

Michael Krotscheck: "Toolkit Showdown: The Holy Grail of Software Development"

Andrea Phillips: "Hoax or Transmedia? The Ethics of Pervasive Fiction"

Alexandra Nicholson: "Cause 2.0 - Growing Cause Movements with Social Media"

Matthew Santone: "The Real World Wide Web – Digital & Physical Collide"

Do you have a presentation topic on the Panel Picker? Share it with me in the comments and I'll try to add it to the post.

David Griner is a social media strategist for Luckie and Company and contributing editor for Adweek’s blog, AdFreak.com. You can reach him by e-mail or on Twitter.

June 24, 2010

Eight case studies: How retail is using social media.

Posted on Thu Jun 24 2010
Wed_Morn_Griner_Shust_jpg_280x280_crop_q95 A few weeks back, I was honored to share the stage with my friend Dan Shust in front of about 4,000 people at the Internet Retailer Conference and Expo. Our topic was "Two Thumbs Up — Or Down — On Social Media Efforts."

Essentially, we walked through several case studies of how retailers are leveraging social media, then gave our take on whether we liked it or not. (See below for some coverage of our talk.)

The presentation seemed to spark a lot of discussion, and as you'll see in the slideshow below, we got the audience in on the action by having them text their own "thumbs up" or "thumbs down" in real time.

Here's the presentation, with embedded links to some of the related content:

Links to coverage of our presentation:

eMarketing & Commerce: 8 Social Media Hits ... and Misses

Internet Retailer: Two Pros Agree: Social Media is Ready to Shine

David Griner is a social media strategist for Luckie and Company and contributing editor for Adweek’s blog, AdFreak.com. You can reach him by e-mail or on Twitter.

June 07, 2010

20 cool uses of Foursquare.

Posted on Mon Jun 7 2010

One of the smartest guys I know, Luckie VP of Brand Planning David Stutts, has started a new series called "20 Interesting Things." He'll be profiling 20 case studies of how new technologies or trends are being used in the real world.

David has kicked off the series with "20 Interesting Things: Foursquare," which walks through some examples that range from the well-known to the downright obscure. Check out the presentation below. You might want to view it full-screen (under the Menu button) for maximum readability.

For lots more great information from David Stutts, be sure to check out the Luckie ReThink Tank blog for his free monthly reports, Trend Trackers and Generational News & Views.

David Griner is a social media strategist for Luckie and Company and contributing editor for Adweek’s blog, AdFreak.com. You can reach him by e-mail or on Twitter.

June 04, 2010

Social media, augmented reality and the future of retail.

Posted on Fri Jun 4 2010

Intel_signage

One of the most exciting fields in digital marketing right now is retail, which is why I'm really looking forward to speaking to 4,000 or so attendees at the Internet Retailer Conference and Expo in Chicago next Wednesday.

I'll be discussing recent case studies in how retailers — online and brick-and-mortar — are using social media to increase their reach and customer loyalty.

The format of this presentation will be pretty fun, because I'll be on stage with one of my favorite digital luminaries, Dan Shust from Resource Interactive in Columbus, Ohio. Our discussion is called "Two Thumbs Up (or Down) On Social Media Efforts."

I don't want to spoil any surprises by talking about the case studies here, so I figured I'd share a few that we actually ended up cutting from the presentation due to time constraints.

Specifically, the following three tidbits are examples of insanely innovative ideas on how the in-person shopping experience is evolving almost to science-fiction levels. Check it out:

The Diesel Cam

While it might sound a bit pervy at first to imagine a Web cam in your fitting room, the Diesel Cam is actually a really fun idea floated by an agency in Spain for the Diesel fashion line. After trying on an outfit, you can have your picture taken and uploaded to your Facebook page, where friends can help you judge the look.

Here's a video demonstration:

———————

Intel's Holographic Window Display

Intel admits this is "three to five years out from what we'll see in the retail space," but it's still a compelling example of how new technology is changing the nature of shopping, even in-store.

Check out the video (after a brief pre-roll ad):

———————

N Building: The first QR Code facade

Most examples of QR Codes — those square bar codes that you've probably noticed popping up in magazine ads — simply direct your mobile device to a promotional Web site. That's fine, but it doesn't get at the tremendous social media potential housed in those black-and-white icons.

So I was excited to see the N Building, a Japanese project that covered an entire low-rise facade with QR Codes that share information about the businesses inside — and even Twitter posts by the people inside. A little creepy, a little trippy, but undeniably interesting.

How it works:

If you're going to be at the Internet Retailer Conference, I hope we get a chance to connect. If you can't make it, Dan and I plan to post our presentation as soon as we can after the event.

David Griner is a social media strategist for Luckie and Company and contributing editor for Adweek’s blog, AdFreak.com. You can reach him by e-mail or on Twitter.

April 05, 2010

The Tipping Points of Social Media.

Posted on Mon Apr 5 2010

Here's our newest presentation, "The Tipping Points of Social Media," which I debuted at the Greater Dayton Advertising Association last week:

I wanted to give a big thanks to my fantastic hosts in Dayton, the 100 attendees who took time out of their day, and all my friends who drove in from Columbus for the presentation.

To view our previous presentations on social media topics, check out my SlideShare gallery or related work by my colleague, VP/Director of Brand Planning David Stutts. If you'd like to talk to someone at Luckie about speaking at your event, just drop me a note via the contact info listed below.

David Griner is a social media strategist for Luckie and Company and contributing editor for Adweek’s blog, AdFreak.com. You can reach him by e-mail or on Twitter.

March 22, 2010

Could video game addiction help save the world?

Posted on Mon Mar 22 2010

Here's yet another incredible presentation from the folks at TED, this time from video game designer Jane McGonigal. It highlights the untapped potential for the world's most popular online social activity: video games.

A few stats that jumped out at me:

• World of Warcraft players have racked up more than 5.93 million years of total gametime.

• Young people now spend as many hours playing video games (10,000 hours) as they do in school.

• The World of Warcraft Wiki is second only to Wikipedia as the most-used Wikis on Earth.

• There are currently an estimated 500 million gamers on Earth, with another billion on the way in the next decade.

Most adults (especially parents) probably consider these stats "scary," but I think this video helps express how that mindset is changing under Generation Y.

For example, when McGonigal says that the average World of Warcraft player puts in 22 hours of game time a week, your first reaction might be, "What a waste of time!" But compare it to the average American's TV viewing habit of 38 hours a week.

Is it better to spend 20-40 hours a week in a fun, collaborative, interactive environment such as a video game, or just staring passively at a glowing television while you veg out on the couch?

(Full disclosure: I've never played World of Warcraft, nor do I subscribe to cable or satellite TV. My wife and I probably average 8 hours of video game time a week, versus 4 hours of TV via Netflix.)

So what do you think? Does McGonigal make a compelling case for the social potential of video games? Or is she simply trying to find a silver lining in the fact that people are hopelessly addicted to entertainment?